SATISFIED OR REFUNDED

Returns in the next 30 days

FREE DELIVERY

Free shipping worldwide
Safe and fast delivery

PREMIUM QUALITY

Highest standards for every model

Frequently Asked Questions

Products

Can I adjust the size of the strap?

We provide a free tool kit with all orders to help you adjust the watch band correctly.
If you are unable to make the adjustment, you can contact us and we will send you an instructional video.
Of course, you can also measure your wrist size, and we will adjust the band before shipping.

What movement do you use?

We use Seiko automatic movements, such as the NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64, and VK61.
These movements are recognized worldwide and ensure flawless functionality that matches your daily rhythm.

Do they come with any type of warranty?

Yes, all our watches come with a 2-year warranty that covers any manufacturing defects—especially for the movement—to ensure optimal performance. If you encounter any functional issues or other problems, please contact us.

Can I remove the Seiko logo?

Absolutely! Simply add the desired watch to your cart and include a note in the cart section that says: "No Seiko logo." We will handle the rest.

I like a watch, but I want a different strap/dial.

We offer 100% customization for your timepiece. Just contact us via WhatsApp, and we will explore all possibilities together. You will receive a response within 24 hours.

Are you affiliated with Seiko?

No, under no circumstances.
We use original Seiko automatic movements to ensure quality and reliability. Each watch is then assembled with parts customized specifically for each customer.

Can I customize my own watch?

Absolutely! We are committed to turning your dream watch into a reality. Customize every detail—from the dial and hands to the case and band—to create a timepiece that perfectly matches your style.
Let us craft your dream watch with our expertise. Drop us a message to start the design process!

Can I customize a metal logo?

Absolutely! We can print or create metal logos.
Different logos require different customization processes. We will explore the implementation possibilities based on your logo and dial.

Can I have a logo engraved on the back of the watch case?

Absolutely! We offer free laser engraving service. Please note that laser engraving has no color. If you have any questions about this, please contact customer service.

Are they waterproof?

Our watches have a water resistance rating of 3ATM, which means they are designed to be water-resistant for daily situations such as splashes or rain. However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as an improperly screwed-down crown, sudden impacts, or temperature changes.
If you need enhanced water resistance for swimming, please inform us before placing your order. We will upgrade your water resistance service separately. Please note that this service requires an additional fee.
Finally, please be aware that any markings on our watch dials are purely decorative and do not reflect the actual water resistance level of the watch.

I can’t find the watch I’m looking for.

Given the thousands of possible combinations, we cannot display all of them on our website. Please contact us via WhatsApp or email, provide the model you are interested in, and we will create a custom order specifically for you.

Are there any special offers?

Absolutely! In addition to our free global shipping, we are pleased to offer special promotions. You can browse our website or contact customer service to learn about specific promotion policies. We also offer attractive wholesale prices for jewelers or companies interested in our unique watches, with a minimum order quantity of just 10 pieces.
Don’t hesitate to contact us and take advantage of these offers!

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TIPS TO MAKE YOUR COFFEE BETTER THAN EVER

Frequently Asked Questions

Shipping & Returns & Orders

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Shipping time

We typically require 3-5 working days to assemble your watch, After that, shipping times may vary between 4-10 working days, depending on the chosen shipping method and the destination country.
In total, the process usually takes around 7-15 working days.
Please note that customized watches may require an additional 3-5 working days.(Customized watches with metal logos may require an additional 7-10 working days.)

Do you ship overseas?

Yes, we offer free worldwide shipping on orders. Please note that shipping times may vary depending on the destination country.

Will l need to pay import taxes in my country?

No, you won't encounter any additional charges. We cover all taxes and import duties ensuring a hassle-free delivery experience.The price you see is the total you'll pay, with no surprise fees at delivery.

How can l track my order?

Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.If you don't see the email in your inbox, please check your spam or junk folder. lf you still can't find it, use this link to access your tracking information.

Where is my order confirmation?

Your order confirmation is automatically sent to your email address as soon as you place your order. lf you do not receive it within 24 hours, please contact us via email to check if there was an issue with your order.
Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.

Can l cancel my order?

There is a short period between placing your order and beginning its processing. lf you contact us via email immediately after placing your order, we may be able to cancel it before it is processed.Please note that orders can only be canceled within 24 hours of placement. lf you contact us after this period, your order will already be in processing or shipping, but you still have the option to return it once it is delivered.But you need to bear the return shipping cost.

Can l exchange or return my watch?

You can return the item within 30 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.
We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.
Please note that this policy does not apply to customized watches.
If you request a return, we will provide you with the most suitable return address. lf you have any questions about size or other specifications, please feel free to email us.

Frequently Asked Questions

FIND YOUR ANSWER
FROM REAL CUSTOMERS

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Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

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Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

barista-template 8-2.png__PID:ad98f51d-4946-4396-aa2b-2f209e0b266e

Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

barista-template 8-2.png__PID:ad98f51d-4946-4396-aa2b-2f209e0b266e

Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

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Lisa Stone

You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!

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Cliff Lindsey

My wife stumbled across The Coffee Scoop at a tasting demo held at Frey's Better Foods in Hellertown, PA. She bought a bag of coffee, and we've been hooked ever since. Not only are these the best coffees we've ever tasted, they're also organic and fair trade. We've since moved to Colorado, so now we order online. The shipments always arrive sooner than we expect. 110% happy customers.

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SATISFIED OR REFUNDED

Returns in the next 30 days

FREE DELIVERY

Free shipping worldwide

PREMIUM QUALITY

Highest standards for every model